Dear friends today I will talk about a call I received from a “sixteen-year-go” operator of the Italian national electricity service. She calls me by name and tells me my way home, informs me that she is part of an office of the most protected electrical service and that by “law” she is obliged to tell me that there is an increase in my rent. It also informs me that I have the right to refuse this increase. I obviously reject it but unfortunately the line at that moment falls. At this point, I call customer service from the toll-free number on the site and a kind operator informs me that they do not call for this kind of information and that it was definitely a call center or an external agency that has the bad habit of present themselves directly as them. Thank you and lower the phone.
The source of the problem and why this article
At this point, as the behavior of the first call centre operator did not seem very correct to me, I decided to write this article so that it could be of help to those people who, having been informed in advance, can decide for themselves awareness of what the best course of action is. In practice, there are these agencies and call centers that, with “strategies”, could induce uninformed people to sign a new contract that would generate a fee that can be collected by the aforementioned call centers or agencies. In itself, the fact that they collect their commission might be fine if this does not mean an increase in the monthly fee in the following periods and a equalization in the event of a switch to another operator. I might be fine if in a sincere way someone called me telling me if I want to move to a new pricing plan or enter into a new contract with the discount. This call, however, I hope wrongly, brought to mind the idea that it is precisely a sales strategy not too correct to pretend to be a direct employee of the company that provides you with electricity and strengthen this belief by providing some information such as my name and my way home.
A very simple way around the problem
Currently, I can only think of one way to avoid entering into unwanted or suspicious contracts. My method is extremely simple because it follows a logical, short and concrete reasoning. If it is true that they are calling me “officially” from the headquarters of the operator who provides me the service then, if I call the toll-free number of the operator who provides the service, who answers me, must be aware of the reasons or content of that call. In fact, rather than reading conflicting information on the sites, who more than them can tell me if it is true or not what I was told? So, I inform those who are calling me that I can’t now and that I will call the toll-free number of the operator who provides the service. If the answer is ambiguous, something is wrong.
A clarification
This article doesn’t mention all call centers, agencies, or even a particular call center or agency. Moreover, under no circumstances does it wish to be a comment on the excellent work done by operators who respond to the toll-free number of ein the national electricity service. This is just a tale of lived life that I hope will help people make a more conscious choice in entering into any contract. If you think this article can be useful, I invite you to share it with your acquaintances so that they too can be more informed. If you think that I have said a few lies or want to confront you peacefully on this subject, feel free to leave a comment at the bottom of the article.
